SYBASoil: Premium Soil Mixes
Handmixed coconut-based soil blends for your plants. Give your plants the soil...
Handmixed coconut-based soil blends for your plants. Give your plants the soil...
First off: if you have any issue's please reach out to info@sybotanica.com, we have a 4.8/5 rating on Trustpilot for a reason :)
You are free to return any items (except living items like live moss) 30 days past the date you received your order.
While you don't need to tell us why you want to return, we would really appreciate it!
We ask a symbolic fee of €2.99 for the following countries:
- The Netherlands
- Germany
- Belgium
- Luxembourg
- France
Create your return label in 30 seconds here: https://sybotanica.shipping-portal.com/rp/
For other countries, the buyer pays for return shipping & makes the shipping label. Orders can be returned to:
Return adress
Sybotanica B.V.
Laurens Jansz Costerstraat 6, 6827AR,
Arnhem, The Netherlands
info@sybotanica.com (<Send the tracking here)
We will try to process a refund as soon as we receive your package. Please keep in mind this may take up to 5 business days after receiving your package. It then takes another 1-5 days for the money to show up in your bank account.
Please note that in case of any issues we will solve it at no cost!
** If free shipping is offered above a certain amount, say 50 euro's, and returning part of your order brings the total below 50 euro's, the standard shipping costs will be charged
We have 55,000+ happy customers, with 99.6% reporting that their plants are thriving. That’s why we’re confident in offering this guarantee!
The 99.6% satisfaction rate comes from a survey conducted by Sybotanica among 1,421 customers between March and October 2024.
Conditions:
1. Report any issues within 90 days of delivery via our guarantee form.
2. Use the mix as received – do not mix with other soil or add any nutrients.
3. Your purchase was made directly on our website
4. You have the right mix according to the SYBASoil Guide / SYBAScan Plant ID
If we can’t save your plant, you’ll get your money back and a new plant, up to €100 per order in new plant(s).
There’s no fine print.
Not convinced? Read what our customers say on Trustpilot.
We ship with DPD & UPS, so you always have choice!
The price of shipping is indicated on the checkout page and varies depending on the country.
*Always check the checkout page for the final price, as the weight of the order might change the price
Shipping costs per country:
Netherlands - €5.99 - Free shipping from €50.00
Belgium - €5.99 - Free shipping from €50.00
Germany - €5.99 - Free shipping from €70.00
France - €9.99 - Free shipping from €70.00
Ireland - €14.99 - Free shipping from €50.00
Denmark - €13.99 - Free shipping from €70.00
Austria - €13.99 - Free shipping from €70.00
Luxembourg - €7.99 - Free shipping from €50.00
Italy - €19.99 - Free shipping from €70.00
Portugal - €34.99 - Free shipping from €90.00
Spain - €19.99 - Free shipping from €70.00
Sweden - €24.99 - Free shipping from €70.00
Finland - €19.99 - Free shipping from €70.00
United Kingdom - £17.99 - Free shipping from £70.00
Switzerland - Only wholesale
Norway - Only wholesale
Order before 16:30 on working days to have your order shipped same-day.
Netherlands - 1 day
Belgium - 1 day
Germany - 2 days
France - 2-3 days
Ireland - 3 days
Denmark - 2 days
Austria - 2 days
Luxembourg - 1 day
Italy - 3 days
Portugal - 4 days
Spain - 3 days
Sweden - 3 days
Finland - 4 days
United Kingdom - 2-3 days
Switzerland - Only wholesale
Norway - Only wholesale
*Please note that these timeframes are only estimates and a 1-2 day delay is possible in some rare cases.
Always feel free to reach out if it takes too long!
*We do not ship to the Canary Islands
*Note that we do ship B2B to other countries, please get in touch if this is the case.
There are a few possible explanations. To start off please make sure to:
- Check the tracking code received in your email to ensure it isn't delivered at your neighbours or at a local post office.
If this not the case, please reach out to us. Sometimes the driver is
unable to deliver the package. We will get it sorted out for you.
Usually, that is possible! Please check the tracking email you received from the shipping company. They will give you information on how to change the requested information. If you can't seem to find it, feel free to reach out to our support team.
It is very easy to add a product to your order! Just email us your order
number (like SYB000) with the products you would like added. We will take care of the rest.
Please note that sometimes the order is already dispatched, in that case we can work with you for a fitting solution.
Yay! Your order is on it's way. You will receive an email with the tracking code in a couple of hours.
After you have placed your order, our team at Sybotanica will carefully collect your products.
For accurate shipment times check the specific product page.
Please note that the advertised shipment times are the times given to us by your chosen carrier, sometimes there will be slight delays.
Please wait 2 days after the advertised time before contacting us. Your tracking code sent by email will give you the details needed.
You will receive an order confirmation email with a download link to your invoice.
A discount code can be added during checkout after entering your address details.
There are a few reasons your discount code doesn't work. Please make sure that:
- You don't already have a discount applied (You can remove it by clicking the little "x")
- The discount code is still valid.
The discount code can be applied at the checkout screen. If you still have issues please reach out to usinfo@sybotanica.com
We are sorry to hear that!
Sometimes things don't go as intended, but no worries. Tell us which products are missing or damaged, your order number (Ex. SYB0000) and relevant pictures. We will get back to you as soon as possible with a fitting solution.
Do you want to leave a review? We will reach out to you via email after your purchase!
We do our best to ensure honest reviews. Both for our
customers and ourselves. We want to give a clear and transparent view of the quality of our products & brand.
The only way to accomplish this is to show actual reviews that offer no incentive whatsoever.
We do not pay anyone to place a good review or remove a bad one.
To accomplish this we partnered up with Trustpilot, who
checks if reviews are real and honest. We also show reviews from 3rd party platforms like Etsy, Bol.com, Amazon and eBay. They take responsibility for their own reviews.
We actively remove fake reviews; positive or negative. We check for fake reviews by verifying if the customer actually placed an order from us.
Do note that we offer paid incentives for video’s created by influencers and customers, who review our products and brand. We will always let you know if this is the case.
Creating this content takes time and we reimburse them for it.
For specific product info, visit the product pages!
Check out our pot volume calculator or check a plant pot's individual product page.
The titles of the mixes give a good idea, but do not include all species of plants. Use our guide to find the perfect soil.
Check it out here: The SYBASoil Guide
